Contact Us

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UCD National Virus Reference Laboratory, University College Dublin, Belfield, Dublin 4, D04 E1W1   
              

Opening Hours: Monday to Friday: 8.00 a.m. - 5.30 p.m ( Out of Hours Service details)

Telephone: 01-716 4401 for results and to talk to our clinicians 

RESULTS: 08.30 - 13.00, 14.00 - 17.30

CLINICAL: 09.00 - 13.00, 14.00-17.30 

Fax: 01-269 7611

Healthmail/Email addressesnvrl.admin@healthmail.ie

                                                 nvrl.qa@healthmail.ie

The above email addresses can accept patient information. Please do not include patient information in emails to ucd.ie addresses. 

Please be aware that construction works around the NVRL has altered access.


Directions

 

List of contacts

Please do not use patient identifiable data in emails sent to the NVRL.

Position Name Email Telephone
Director Dr. Cillian De Gascun nvrldirectorsoffice@ucd.ie 01-716 1223
Deputy Director Dr. Daniel Hare nvrldirectorsoffice@ucd.ie 01-716 1223
Aissistant Director
Laboratory Manager Ms. Deirdre Burke deirdre.burke@ucd.ie 01-716 1328
Deputy Laboratory Manager Ms Eimear Malone eimear.malone@ucd.ie 01-7164400
Consultant Microbiologist Dr. Brendan Crowley bcrowley@stjames.ie 01-416 2968
Principal Clinical Scientist
Quality Assurance Officer
Systems Manager Mr. Brian O’Grady brian.ogrady@ucd.ie 01-716 1346
Facilities Manager Mr. Geoffrey Gray geoffrey.gray@ucd.ie 01-716 1235
Customer Care Officer Ms. Helen Dawkins helen.dawkins@ucd.ie 01-716 1257
Surveillance Scientist Ms Chantale Lecours nvrl.surveillance@healthmail.ie

Complaints & compliments

Complaints and Compliments:

To raise an issue in respect of NVRL Service provision – a complaint - please contact the Customer Care Officer (01-7161257) or the NVRL Quality Team (01-7164444) to discuss the issue.

Contact email addresses are also listed above.

Complaints are taken seriously by all staff members and handled appropriately.

NVRL personnel will discuss the issue with the complainant and record the issue on the Quality Management System (QMS). This allows the issue to be properly managed, for the application of corrective actions, and links the issue to continuous improvement within the NVRL.

CCO Helen Dawkins manages all complaints, whether External (made against NVRL), or Internal (made by NVRL against service users and suppliers). Full investigation and resolution are recorded within the NVRL QMS.

UCD NVRL is currently accredited to ISO: 15189.2012 and operates a Quality Management System applicable to this standard. UCD NVRL always strives to ensure the quality of service provided meets or exceeds our INAB requirements. Please also refer to our User Manual found on this website.

Compliments are always welcome and are circulated to all staff in acknowledgment of good service provision. Please contact the Customer Care Officer or Quality Team as above.