Contact Us
Printer-friendly versionUCD National Virus Reference Laboratory, University College Dublin, Belfield, Dublin 4, D04 E1W1
Opening Hours: Monday to Friday: 8.00 a.m. - 5.30 p.m ( Out of Hours Service details)
Telephone: 01-716 4401 for results and to talk to our clinicians
RESULTS: 08.30 - 13.00, 14.00 - 17.30
CLINICAL: 09.30 - 13.00, 14.00-17.30
Healthmail/Email addresses: nvrl.admin@healthmail.ie
The above email addresses can accept patient information. Please do not include patient information in emails to ucd.ie addresses.
Please be aware that construction works around the NVRL has altered access.
List of contacts
Please do not use patient identifiable data in emails sent to the NVRL.
| Position | Name | Telephone | |
|---|---|---|---|
| Director | Dr. Cillian De Gascun | nvrldirectorsoffice@ucd.ie | 01-716 1223 |
| Deputy Director | Dr. Daniel Hare | nvrldirectorsoffice@ucd.ie | 01-716 1223 |
| Assistant Director | |||
| Laboratory Manager | Ms. Deirdre Burke | deirdre.burke@ucd.ie | 01-716 1328 |
| Deputy Laboratory Manager | Ms Eimear Malone | eimear.malone@ucd.ie | 01-7164400 |
| Consultant Microbiologist | Dr. Brendan Crowley | bcrowley@stjames.ie | 01-416 2968 |
| Systems Manager | Mr. Brian O’Grady | brian.ogrady@ucd.ie | 01-716 1346 |
| Facilities Manager | Mr. Geoffrey Gray | geoffrey.gray@ucd.ie | 01-716 1235 |
| Customer Care Officer | Ms. Helen Dawkins | helen.dawkins@ucd.ie | 01-716 1257 |
| Surveillance Scientist | Ms Chantale Lecours | nvrl.surveillance@healthmail.ie |
Complaints & compliments
Complaints and Compliments:
To raise an issue in respect of NVRL Service provision – a complaint - please contact the Customer Care Officer (01-7161257) or the NVRL Quality Team (01-7164444) to discuss the issue.
Contact email addresses are also listed above.
Complaints are taken seriously by all staff members and handled appropriately.
NVRL personnel will discuss the issue with the complainant and record the issue on the Quality Management System (QMS). This allows the issue to be properly managed, for the application of corrective actions, and links the issue to continuous improvement within the NVRL.
CCO Helen Dawkins manages all complaints, whether External (made against NVRL), or Internal (made by NVRL against service users and suppliers). Full investigation and resolution are recorded within the NVRL QMS.
UCD NVRL is currently accredited to ISO: 15189.2012 and operates a Quality Management System applicable to this standard. UCD NVRL always strives to ensure the quality of service provided meets or exceeds our INAB requirements. Please also refer to our User Manual found on this website.
Compliments are always welcome and are circulated to all staff in acknowledgment of good service provision. Please contact the Customer Care Officer or Quality Team as above.